Our shipping and returns policy provides details relating to the delivery and returns of goods from Cardea Solutions (UK) Ltd.
Please note that due to the bespoke nature of our window security products, we operate a different shipping and returns policy
for these goods.
See further below for a separate window security shipping and returns policy.
How much will it cost to have my order delivered?
Rates will vary according to item and delivery quantities. All shipping prices will be displayed clearly for UK mainland only on the website before proceeding to checkout or please contact us on: 0161 413 0766 for details.
Where do we deliver?
We deliver to mainland UK at a standard delivery charge.
For the following off-shore areas: Northern Ireland, Scottish Highlands and Islands, Shetland Islands, Channel Islands, Isle of Wight and Isle of Man please contact us for a custom delivery charge .
If your location is not listed, please contact us on: 0161 413 0766 for your custom delivery charge.
Can I cancel my order once placed?
Yes you can cancel your order once placed and receive a full refund. However, if the items are already delivered, the customer will bear the cost of returning the goods. It is not possible to cancel by simply sending the goods back.
We also operate a 30 days returns policy. Please see our returns policy.
To cancel your order please email Cardea Solutions at info@cardea-solutions.com or contact us on: 0161 413 0766.
Alternatively you can write to us at:
Customer Services,
Cardea Solutions (UK) Ltd,
Unit C4, Broadoak Business Park,
Trafford Park,
Manchester,
M17 1RW
When can I expect to receive my order?
You can expect to receive your order within 2-5 working days.
Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of your order, due to the current Royal Mail non-delivery investigation policy.
Dispatch:
You will be informed when your item has been dispatched, and where possible will be provided with a tracking number for you to monitor the progress of the delivery.
Receiving a delivery:
Orders will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work).
If you are not present at the time of delivery, the courier company will leave a calling card and you will be able to reschedule your delivery with them for a more convenient time.
What do I do if my item is delivered damaged?
It is very important that you check your parcel before signing for it from our couriers.
If the packaging is damaged then ensure you refuse delivery of your parcel and contact Cardea Solutions on: 0161 413 0766.
What do I do if my item is damaged?
If an item is damaged during delivery, please contact us within 48 hours of your delivery to qualify for a refund.
If the item is damaged in transit or is incorrectly supplied, we will collect and replace the item at no further cost.
What is your returns policy?
We operate a 30 days returns policy. If you need to return an item, please contact us on: 0161 413 0766, where you can speak to one of our customer service advisers.
All items must be returned unused, in its original packaging to:
Returns
Cardea Solutions (UK) Ltd,
Unit C4, Broadoak Business Park,
Ashburton Rd West,
Manchester,
M17 1RW
The customer will bear the cost of returning the goods back to us.
Once we receive the goods back, we will inspect the goods before issuing a full refund.
Window Security Shipping and Returns Policy
Due to the bespoke nature of our window security products, we operate a different shipping and returns policy for these goods.
How much will it cost to have my order delivered?
Rates will vary according to delivery address, item and delivery quantities.
All shipping prices will be quoted accordingly at time of order.
Where do we deliver?
We only deliver window security products to mainland UK
If your location is not listed, please contact us on: 0161 413 0766 to discuss your requirements.
Can I cancel my order and receive a refund once placed?
All of our window security products are made to measure, therefore, we would need to assess what stage the product is at before we can determine whether are not a refund can be issued.
We will not accept a cancellation of an order once work on your order has commenced.
When can I expect to receive my order?
All orders of window security products are made to measure and lead times vary according to delivery address, size and quantities ordered.
On average, orders will be delivered between 5-15 working days from date of order.
Orders of Hammer Glass take slightly longer at 15-20 working days from date of order.
Please note that these delivery dates are estimates only.
We will endeavour to deliver goods and perform services at the times and dates given, but we do not accept any liability whether consequential or otherwise for any losses or additional costs incurred by you which results from any delay in delivery of goods or in performance of services.
What do I do if my item is delivered damaged?
It is very important that you check your goods before signing for it from our couriers. If the packaging or goods are damaged then ensure you refuse delivery of your parcel and contact Cardea Solutions on: 0161 413 0766
What is your returns policy?
All orders of window security products are made to measure and as such, returns cannot be made once an order has been placed, unless due to damage in transit.
Damage in transit:
In case of a return due to damage in transit please contact Cardea Solutions on: 0161 413 0766
